We reserve the right to adjust the terms and conditions as necessary. Therefore terms and conditions should be read each time a purchase is made.

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Prices 

Postage and packaging and additional charges for extras or upgrades are added to the order and will also be clearly stated at the checkout. It is the responsibility of the buyer to select the correct postage for the number of items ordered. `

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Payment Terms 
All items must be paid for at the point of order using the payment options available at the checkout. Once the full payment has been made, the order will be dispatched within the specified turn around time that can be found on our home page. If for any reason this is not possible, the buyer will be contacted. The customer is responsible for making sure their postage address and contact information is correct when they checkout.

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Sending us your clothes 

For keepsakes and memory items, the clothes need to be sent clean and you may wish to wash the clothes before sending. It is the customer's responsibility to send the correct number of items required to make the item. The number of items required can be found in each product description on our website. Clothes should be in good condition so that they can be sewn together without causing any damage. The look of each keepsake may differ dependant on the type of materials supplied, quality of fabric, how worn or washed the fabrics are. If clothes are extremely worn or have been previously cut it may affect the quality of the end product or may not be suitable at all. We reserve the right to refuse any items that are not suitable but the customer will be informed and given the opportunity to send in additional clothes. If you have a preferred item of clothing to be used on your item, please make sure this is specified when the clothing is sent to us. We will do our best to honour all requests but cannot guarantee to include all special requests. 

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If you are in any doubt about the condition of the clothes, the quantity, or have any other questions about them please email us before you send them.  We cannot be responsible for any items lost in the post on their way to us and we therefore recommend that you send all clothes recorded delivery.

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Delivery 

We dispatch our keepsake orders using Royal Mail. Our turn around time will only begin for your order once all appropriate items have been received to complete the order. If you require your order for a specific date, please email us to discuss this beforehand.

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Returns, Refunds and Exchanges 

We do our very best to make sure you receive the items you want, exactly as you want them.  However, if any item arrives damaged, or if it is not the item you ordered, please inform us within 28 days of receipt to arrange a replacement or refund, provided the goods have not been used and are returned in their original condition.  In the event that an item becomes damaged after this initial 28 day period, we reserve the right to charge a fee for repair of the item as we cannot be held responsible for handling or storage of these delicate keepsake items.

For items where we are not informed within 28 days of there being an issue we reserve the right to refuse a refund.  For keepsakes and other personalised items we are unable to provide a refund or exchange unless the item is faulty or incorrect due to a mistake on our part. We cannot refund or exchange used or customer damaged items. 

Where returning items please get proof of postage and where possible use recorded delivery.  For items that are faulty or incorrect due to a mistake on our end we will refund the postage.  No refunds or exchanges will be made until the goods have been returned to us. 

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Your right to cancel 

As our memory items are personalised and made specifically for each customer, you can cancel your order at any time before we begin making your item.

If you cancel before production has started, we will provide a refund of the amount paid, less a 5% administration and payment-processing fee.

If you have already sent your items to us, you will also be responsible for the cost of return postage. Your items will be returned to you once your cancellation has been processed.

Once we have begun making your personalised item, cancellation will no longer be possible.

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Supply 
All of our orders are subject to availability.  We reserve the right to refuse to supply any individual or company.

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Disclaimer 
We do our very best to ensure that all of the information on our website is correct.  Given the handmade and very personalised touches that our products receive, all measurements are approximate. We use the same patterns for each keepsake/memory item and any variations are therefore unavoidable and we will not replace items where they do not exactly match the product example photograph on the website.